Trampolines Australia: Frequently Asked Questions
Question:
How long does it take to assemble a trampoline?
Answer:
It generally takes around 20 - 40 minutes to assemble a Trampolines Australia trampoline and around an hour to an hour and a half to assemble a Trampolines Australia trampoline with netting.
Click here to view the trampoline instruction manual.
Question:
What is the maximum weight limit for a Trampolines Australia trampoline?
Answer:
Maximum weight for 10, 12 and 14 foot trampolines are 150kg. The 8 foot trampoline can support up to 110kg.
Question:
Do you offer ladders with purchases from Trampolines Australia, and if so how much are they?
Answer:
Yes we sell trampoline ladders for $40.
Question:
Do you sell rectangle or Olympic sized trampolines at Trampolines Australia?
Answer:
Currently we only stock round trampolines. We have investigated several different trampoline design options and found the round trampolines offer more support to the jumper and limit the possibility of the trampoline over-balancing.
Question:
Do you sell trampoline netting separately at Trampolines Australia?
Answer:
Yes we do sell universal fitting trampoline netting to customers who have 10ft and 12ft round trampolines.
Question:
Do you sell padding or other trampoline spare parts?
Answer:
All of our trampolines come with our standard 12 month warranty on all parts. We are still able to offer every replacement part outside of this warranty period if need be.
We can offer replacement pads for any model round trampoline due to the strap mechanism that we use however the perfect fitment is not guaranteed. We are not able to supply spare parts to suit any brand other than Trampolines Australia as the parts will not fit due to large design differences. For more information about our replacement safety pads click here: trampolinesaustralia.com.au/trampolinepadding.php
Question:
How much is delivery of my trampoline?
Answer:
Delivery is dependent on your post code and the size of the trampoline that you would like to order. As we deliver Australia wide, call our office on 1300 667 514 to find out how competitive our delivery rates are.
Question:
How does my order get delivered?
Answer:
We use Direct Freight Express for all of our trampoline deliveries. Delivery generally takes between 3 - 5 business days from date of payment / receipt of stock. It is helpful if you can be home to sign for the delivery of your trampoline.
Direct Freight Express has a policy of a $16.00 redelivery fee for all deliveries that are not able to be made if they are on the truck to be delivered. We use Direct Freight Express as they are a first class service delivery company. Unlike other delivery services Direct Freight Express will call and arrange a time that is good for you for your trampoline to be delivered.
You are able to track delivery of your trampoline by logging onto the Direct Freight Express website at www.directfreightexpress.com.au or calling their customer service line on 1300 347 397 and quoting your tracking number.
Question:
What are the trading hours of Trampolines Australia?
Answer:
Monday to Friday 9am – 5pm, and on Saturdays 9am – 12pm.
Question:
Does Trampolines Australia have a retail outlet / showroom in my state or city?
Answer:
Currently Trampolines Australia is only trading out of Wakerley in Brisbane.
Question:
Am I able to come into your store and look at your trampolines before purchasing?
Answer:
Yes we have a full display area at our store at 1/95 Ingleston Road, Wakerley, Brisbane. We kindly ask that you call the office ten minutes before your arrival to ensure we have someone ready to show you the trampolines on offer.
Question:
Are Trampolines Australia trampolines made in Australia?
Answer:
We use all Australian steel for our trampoline frames that is galvanized inside and out. The UV resistant trampoline mats are made in US. The padding and netting for our trampolines are assembled in China and sent back to Australia.
Question:
Am I able to extend my trampoline warranty?
Answer:
You are able to extend the 1 year standard trampoline warranty to 3 years at the additional cost of $65.00.
Question:
What is your policy on faulty trampolines?
Answer:
We request customers provide us with photos of the trampoline fault in an email in order to determine whether the damage was caused by customer use or faulty parts. If it is decided that the damage was no fault of your own, we will replace the part as soon as possible at no cost to yourself.
Question:
What is the difference between the 2008 model and the 2009 model of trampolines?
Answer:
The new models have square joints where the trampoline netting legs join the frame, which increases stability and strength.
The poles of the new trampoline nets run through the top of the frames leg so the netting is more secure. This new design also increases ease of assembly of the trampoline. The 2008 model has poles going against the edge of the frame and is bracketed in place.
The new model has a rope tracing around the bottom of the trampoline net and mat to secure the net tighter and further prevent access to springs.
The new trampoline models have reversible padding where one side is green and the other is blue. The new models have a game printed on the mat which will assist in early childhood coordination development.
Question:
Do you accept international orders at Trampolines Australia?
Answer:
We can accept an order for a trampoline from an overseas source. These orders must be paid for by bank transfers. So credit cards are not accepted.
Delivery must be made to an Australian address for example a shipping company.
Question:
What payment methods do you offer for my trampoline purchase?
Answer:
We accept credit cards payments online or over the phone using Visa or Mastercard (credit card payments attract a low 1.6% credit card fee incurred by National Australia Bank), cash in store or direct deposit into our bank account. Banking details will be emailed to you once your trampoline order is placed.